Privacy Policy

1. Who We Are

South Burlington Insulation operates the website at southburlingtoninsulation.com (this website). Our mailing address is 5 Slocum St, South Burlington, VT 05403. If you have questions about this policy, email us at projects@southburlingtoninsulation.com.

2. Information We Collect

We collect information you provide directly when you fill out a contact form, request an estimate, or otherwise communicate with us. This may include:

• Your name
• Phone number
• Email address
• Home or project address
• Any details you include in your message or project description

We also automatically collect certain technical data when you visit our website. This includes your IP address, browser type, pages visited, time spent on pages, and the referring URL. This data is collected through cookies and standard web analytics tools and helps us understand how visitors use our site.

3. How We Use Your Information

We use the information we collect to:

• Respond to estimate requests and project inquiries
• Schedule and confirm appointments
• Communicate about your project before, during, and after service
• Improve our website and understand how visitors find us
• Comply with legal obligations

We do not use your information to send unsolicited marketing emails or sell to third-party marketers.

4. Cookies and Analytics

This website uses cookies - small text files stored in your browser - to help us analyze site traffic and improve your experience. We may use a third-party analytics service such as Google Analytics to track anonymous usage data. You can disable cookies in your browser settings at any time. Disabling cookies will not prevent you from using the site, but some features may function differently.

5. Sharing of Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted service providers who help us operate our website or conduct our business (for example, a form hosting platform that transmits your estimate request to us). These providers are contractually required to keep your information confidential and may only use it to perform services on our behalf.

We may also disclose information when required by law, court order, or to protect the rights and safety of our business and others.

6. Data Retention

We retain customer and inquiry records for as long as they are relevant to an active or completed project, and for as long as required by applicable law or for legitimate business purposes such as tax records. When information is no longer needed, we delete or anonymize it. If you would like us to delete your information sooner, contact us using the details below.

7. Your Rights

Depending on where you live, you may have certain rights regarding your personal information, including:

• The right to access the personal information we hold about you
• The right to request correction of inaccurate information
• The right to request deletion of your information
• The right to opt out of certain uses of your information

To exercise any of these rights, email us at projects@southburlingtoninsulation.com. We will respond within a reasonable time.

8. Children's Privacy

This website is not directed at children under 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, contact us and we will delete it promptly.

9. Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policy of any site you visit through a link from our pages.

10. Security

We take reasonable steps to protect the information submitted to us. However, no method of transmission over the internet is completely secure. If you have a concern about the security of your information, contact us directly.

11. Changes to This Policy

We may update this privacy policy from time to time. When we do, we will update the effective date at the top of this page. We encourage you to check back periodically. Continued use of this website after a change is posted constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this privacy policy or how we handle your information, contact us: